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Appointments

How to make an appointment 

We are open between 8.00 am and 6.30 pm Monday to Friday. The surgery is closed Saturday and Sunday plus all Bank Holidays. 

To make an appointment, please telephone 01286 870634 (all calls are recorded) or request a non-urgent appointment or non-urgent call back by e-mailing our practice e-mail address reception.w94017@wales.nhs.uk.

Patients can request a same day routine GP call-back or face to face appointment, a pre-bookable GP call-back or face to face appointment whereby a Doctor will call you back or see you at an agreed date, or an urgent appointment for any issues requiring same day urgent assistance.

The Doctor will always call you twice. If you are aware that a call has been arranged for you, please ensure that your phone is available for you to receive the call. If the Doctor cannot contact you after two attempts, then you will be asked to reschedule your appointment.

Please Note: our reception team are working under the instructions of the doctors. You will be asked for a description of your symptoms to help our team in signposting you to the most appropriate clinician. Please be courteous to our staff who are following the protocols and policies of the practice. Please bear in mind that all calls to the practice are recorded and we operate a zero tolerance policy against abusive/aggressive behaviour towards our staff.

Cancelling an appointment 

If you no longer need your appointment, or you cannot attend please contact the surgery as soon as possible so we can offer your cancelled appointment to another patient. 

Medical Students

Medical students from Cardiff and Bangor medical schools undertake placements at the practice. it is possible that you may be offered an appointment with a medical student. You will always be informed of this and offered an appointment with a doctor if you prefer.

Access Standards - what you can expect

Access Standards 2019

A new set of standards were announced by the Minister for Health and Social Services in March 2019 that are aimed to raise and improve the level of service for patients in Wales from their GP practices.

The standards are:

  • People receive a prompt response to their contact with a GP practice via telephone. 
  • Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
  • People receive bilingual information on local and emergency services when contacting a practice.
  • People are able to access information on how to get help and advice.
  • People receive the right care at the right time in a joined up way which is based on their needs.
  • People can use a range of options to contact their GP practice.
  • People are able to email a practice to request a non-urgent consultation or a call back.
  • Practices understand the needs of people within their practice and use this information to anticipate the demand on its services.